Head – Digital Channel delivery and Ecosystem (Lusaka)

🚀 Lead the Digital Banking Revolution!

Are you a visionary digital strategist ready to transform banking experiences? We're looking for a Digital Channels Delivery Lead to drive our digital ecosystem, enhance customer journeys, and pioneer cutting-edge banking solutions. If you thrive at the intersection of technology, innovation, and business strategy, this is your chance to shape the future of digital banking!

💡 Your Mission:

You’ll be the architect of our digital channels, leading the charge to design, implement, and optimize our digital banking platform. Your role is critical in ensuring seamless, secure, and superior digital experiences that align with our business strategy while boosting efficiency, compliance, and customer satisfaction.

🔑 Key Responsibilities:

🚀 Digital Strategy & Execution

✔ Own the digital roadmap – Drive the vision, strategy, and execution of digital channel enhancements.

✔ Lead agile delivery – Oversee the design, development, and deployment of innovative digital solutions.

✔ Optimize customer journeys – Ensure smooth, intuitive, and high-performing digital interactions.

✔ Mitigate risks & ensure compliance – Implement robust controls while maintaining operational excellence.

🤝 Ecosystem & Partnerships

✔ Build a powerful digital ecosystem – Foster strategic partnerships to expand capabilities and revenue streams.

✔ Drive innovation – Identify and integrate new technologies to enhance digital banking services.

✔ Measure ROI – Track performance, efficiency gains, and business impact of digital initiatives.

👥 Leadership & Collaboration

✔ Lead cross-functional teams – Work with IT, Product, Innovation, and Projects to deliver best-in-class solutions.

✔ Champion a customer-first culture – Promote service excellence, agility, and continuous improvement.

✔ Empower your team – Foster collaboration, skill development, and high performance.

⚙️ Operational Excellence

✔ Ensure platform stability – Maintain high uptime, security, and seamless operations.

✔ Enhance digital sales & support – Enable agents, merchants, and sales teams with cutting-edge tools.

✔ Problem-solving & innovation – Tackle challenges creatively and drive scalable solutions.

🎯 Who You Are:

✅ A digital banking expert – 5-10 years in digital channels, fintech, or banking technology.

✅ A strategic thinker – Strong background in digital transformation, product delivery, and ecosystem development.

✅ A leader & collaborator – Exceptional stakeholder management, communication, and team-building skills.

✅ Tech-savvy & process-driven – Knowledge of ITIL, COBIT 5, PRINCE2, or Agile methodologies.

✅ Innovative & results-driven – Passion for customer experience, efficiency, and business growth.

📜 Must-Have Qualifications:

• Business/IT-related degree (MSc/MBA a plus).
• Certifications in Design Thinking, Strategic Management, ITIL, COBIT 5, or PRINCE2.
• Proven track record in digital banking, product development, or fintech innovation.

🔥 Why Join Us?

🔹 Lead digital transformation in a fast-evolving banking landscape.

🔹 Work with cutting-edge tech and top-tier talent.

🔹 Drive real impact – Your work will shape how thousands bank daily.

🔹 Growth & leadership opportunities – Expand your career in a high-impact role.

📩 Ready to Revolutionize Digital Banking?

If you’re ready to build the future of finance, apply now!

💻 Join us and redefine what’s possible in digital banking! 🚀

To Apply visit Job